FAQ
Everything you
need to know.
From evaluation to security and implementation, here’s how HillStar fits into your procurement workflow.
Trust & Accuracy
HillStar evaluates every vendor submission against your specific criteria, with every finding traced back to the exact page and clause it came from, nothing is surfaced without a citation your team can verify against the source document. Every evaluation is reviewed by your team before it factors into a final decision, so the technology accelerates the process without replacing your team's judgment.
Every evaluation is evidence-based, not a black box, each result links directly to the source page and clause that produced it, so your team can verify any result in seconds. Nothing is evaluated without a citation.
How It Works
As fast as 9 minutes for a complete evaluation, in one real case, HillStar evaluated 22 vendors across 19,800 pages of proposals in 9 minutes, versus a process that traditionally takes weeks to months.
Yes, HillStar evaluates technical compliance, pricing, and commercial terms in one framework, so your team sees the full picture rather than reviewing them separately.
Yes, HillStar ingests vendor submissions in whatever format they arrive in, including scanned documents and inconsistent formatting across a multi-vendor RFP, and evaluates every vendor against the same criteria regardless of how their proposal was structured.
HillStar normalizes vendor pricing based on everything submitted in the RFP, so proposals that quote in different units, bundle costs differently, or don't price every line item the same way can still be compared side by side. If you share your own historical pricing data, HillStar factors that in too, showing how a vendor's pricing compares to what you've paid before.
Yes, HillStar has RFP creation capabilities, helping you build a best-practice RFP directly from your requirements with the same traceability the evaluation side already provides.
Data Security & Handling
HillStar is SOC 2 Type I compliant and built for regulated industries, with encrypted data and role-based access controls.
Yes, HillStar is SOC 2 Type I compliant.
No, HillStar does not train on your data. Every RFP, vendor submission, and evaluation stays private to your organization and is never used to train shared or public models.
Yes, HillStar can connect directly into your existing infrastructure if you'd like it to, or your team can use HillStar entirely independently, with no connection required to get started.
Compliance, Audit & Defensibility
Every HillStar evaluation produces a full audit trail, every criterion, every source citation, and every human review or override is logged and timestamped. If a decision is ever challenged, your team can produce a complete, defensible record without reconstructing the process after the fact.
Yes, every HillStar evaluation is traceable, criterion by criterion, back to the exact source page and clause it came from, with a complete, timestamped record of every review and override. That evidence trail is built to hold up under internal audit, a public-records request, or a losing bidder's protest.
Yes, HillStar can give read-only access to third parties and auditors, so they can review evaluations and the evidence behind them directly, without your team needing to export or recreate records separately.
Getting Started & Fit
Yes, HillStar fits alongside your existing procurement ERP and workflow rather than requiring you to replace them. Upload your RFP and vendor submissions, and HillStar handles the evaluation layer.
No setup or integration required to start. Book a walkthrough and bring a real RFP or bid stack, HillStar can evaluate it live in a single working session.
Book a DemoNo, vendors continue submitting proposals the way they do today. HillStar doesn't require a new vendor-facing portal or account, your team uploads what vendors send directly into HillStar for evaluation.